Last updated: September 29, 2026
BECAVO (“we,” “us,” or “our”) operates www.becavo.com and sells pickleball products to customers in the United States, United Kingdom, Canada, Australia, and other locations where we make our products available. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, create an account, or place an order.
Information we collect
Depending on how you use our website, we may collect:
- Contact and order details: your name, email address, phone number, billing and shipping addresses, the products you purchase, order history, and messages about your order.
- Account details: login details and account preferences if you choose to create an account. Passwords are stored in protected form; we do not need your password to assist with an order.
- Payment information: information needed to confirm and manage payments, such as payment status, transaction identifiers, and limited payment-method details. Payment card details are handled by the payment provider used at checkout; please check that provider’s notice for its own practices.
- Communications: information you submit through our contact form, customer support requests, reviews, or other messages.
- Reviews and comments: the name, review or comment text, and related technical details you provide when posting publicly. We may collect an IP address and browser details to help detect spam. Your display name and submitted content may be visible to other visitors after publication.
- Website and device information: IP address, browser and device type, pages viewed, approximate location derived from your IP address, and information collected through cookies or similar technologies.
- Marketing preferences: whether you have chosen to receive promotional communications and any related preferences or interactions, if we offer marketing sign-up.
We collect information directly from you, automatically when you use the website, and from providers involved in processing a transaction or delivering an order.
How we use information
We use personal information to:
- process payments, fulfill orders, arrange delivery, and provide order updates;
- respond to questions, returns, refunds, and other support requests;
- create and manage accounts where that feature is available;
- maintain the website, keep it secure, prevent fraud, and troubleshoot problems;
- meet legal, tax, accounting, and record-keeping obligations; and
- send promotional communications or measure and improve our website and advertising, where these activities are enabled and permitted by law.
Where UK data protection law applies, our legal bases are generally: contract for processing purchases and account requests; legal obligation for required records; legitimate interests for security, fraud prevention, and responding to ordinary business inquiries; and consent for promotional messages and non-essential cookies where consent is required. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.
Cookies and similar technologies
Our store uses essential cookies and similar technologies to support functions such as keeping items in your cart, remembering a session, and enabling checkout. If analytics or advertising tools are enabled, they may also use cookies, pixels, or similar technologies to understand website use or measure advertising. Third-party content, such as embedded videos, may set its own cookies when you interact with it.
Where required, we will request your choice before using non-essential cookies. You can also manage cookies through your browser settings. Disabling essential cookies may prevent parts of the store from working properly. We will update this section and any cookie choices when we add or change analytics and advertising tools.
When we share information
We share personal information only as needed for the purposes described above, including with:
- payment processors and fraud-prevention providers;
- shipping carriers and fulfillment partners;
- website hosting, technical support, and customer-service providers;
- analytics, email, or advertising providers, if we enable those services; and
- professional advisers, regulators, or other parties when required by law or needed to protect our legal rights.
These providers may process information under their own privacy notices or on our behalf, depending on the service. We do not disclose payment card details to shipping carriers. If our business is sold or reorganized, information may be transferred as part of that transaction, subject to applicable law.
International processing
We serve customers in multiple countries. Our business and service providers may process personal information outside the country where you live. Where applicable law requires it, we use appropriate measures for international transfers. Contact us if you would like more information about a transfer relevant to your information.
How long we keep information
We keep information for as long as reasonably necessary to fulfill orders, provide support, maintain accounts, resolve disputes, and meet legal, tax, and accounting obligations. The period depends on the type of information and the reason we collected it. When it is no longer needed, we delete it or make it anonymous where reasonably possible. Some information may remain in backups for a limited period before it is overwritten.
Your privacy choices and rights
Depending on where you live and the law that applies, you may be able to request access to, correction of, or deletion of your personal information; object to or restrict certain uses; request a portable copy; or withdraw consent. You may unsubscribe from promotional emails using the link in the message, if we send them.
To make a request or raise a privacy concern, use our Contact Us page. We may need to verify your identity before completing a request. Some information may need to be retained to complete an order, comply with the law, or resolve a dispute. We will respond in accordance with applicable law. You may also have the right to complain to your local privacy regulator.
If we use advertising practices that give you a legal right to opt out of the sale or sharing of personal information, we will provide the required opt-out method and update this policy to explain it.
Security
We use reasonable technical and organizational measures to protect personal information. No website or transmission method can be guaranteed completely secure. If you believe your account or information has been compromised, please contact us promptly.
Children’s privacy
Our website is intended for a general audience and is not directed at children. If you believe a child has provided us with personal information without appropriate permission, please contact us so we can review the matter.
Changes to this policy
We may update this Privacy Policy as our website, services, or legal obligations change. We will post the revised version here and change the “Last updated” date above. Where required, we will provide additional notice or ask for consent.
Contact us
For questions, complaints, or privacy requests, please use our Contact Us page.
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