Refund and Returns Policy

Last updated: 11 October 2026

This Refund and Returns Policy applies to pickleball products purchased directly from www.becavo.com. Delivery availability is confirmed at checkout; this policy applies to eligible orders delivered to the destinations we serve.

30-Day Returns

If you change your mind, you may request a return within 30 calendar days of receiving your order.

Under this voluntary return policy, items must be unused, unplayed, and undamaged, with all included accessories. Please package them securely for return. A paddle showing marks from court play, used balls, or other products showing signs of use are generally not eligible for a change-of-mind return. You may open a package to inspect an item.

These conditions do not limit your rights if a product is faulty, damaged, or not as described, or any other rights provided by applicable law.

How to Request a Return

To request a return, visit our Contact Us page and provide your order number and the item you wish to return. If the item is faulty, damaged, or incorrect, please also describe the issue and include photos if available.

We will provide return instructions and the correct return address. Please do not send a return to an address shown elsewhere on the website unless we have confirmed it for your order. Our return instructions do not restrict any statutory cancellation or return rights. Prior return authorization is not a condition of exercising a statutory right.

For a return under our voluntary 30-day policy, please send the item within 14 days after receiving our return instructions.

Return Shipping and Original Delivery Charges

For change-of-mind returns, customers are responsible for return shipping costs. We recommend using a tracked shipping service and keeping your postage receipt. If an item is faulty, damaged, or incorrect, Becavo will cover reasonable return shipping costs.

Original delivery charges are not refunded for returns under our voluntary 30-day policy unless required by law. For a faulty, damaged, or incorrect item, Becavo will provide a prepaid return method or reimburse reasonable return postage where a return is needed.

Refund Processing

For eligible returns, we inspect the returned goods and initiate the refund within 7 business days of receiving them, including the inspection period. If applicable law requires an earlier refund, that deadline applies, including where proof of return triggers it. Refunds are made to the original payment method unless another method is agreed and lawful. We do not charge a refund processing fee. The time for the refund to appear in your account depends on your bank or payment provider. Business days exclude weekends and public holidays.

We will notify you of the outcome of the return assessment. Conditions under our voluntary change-of-mind policy do not limit your rights for faulty, damaged, incorrect or misdescribed goods. Original packaging and photographs are helpful where available, but are not absolute conditions of exercising statutory rights.

Contact

To request a return or report a faulty, damaged, or incorrect item, please contact us through our Contact Us page. Include your order number and the item concerned. We will provide return instructions and the correct return address.